Customer support specialist (LATAM)

We are looking for a motivated and experienced Customer Support Specialist to join our dynamic team. As a key player in our fast-growing financial company, you will provide high-quality support to our international clients trading in CFDs, forex, and cryptocurrency markets.

⁃ Receiving and processing customer inquiries via phone, email, live chat, or ticketing system.

⁃ Providing timely and accurate responses to questions about products, services, procedures, and company policies.

⁃ Troubleshooting technical issues and user errors, escalating complex cases to relevant departments when needed.

⁃ Logging all interactions, requests, and resolutions in the CRM or ticketing system while maintaining customer records.

⁃ Collecting customer feedback and professionally handling complaints to restore trust and improve service quality.

⁃ Conducting product consultations, setup assistance, and demonstrations as required.

⁃ Coordinating with internal teams (technical support, sales, finance, etc.) to resolve issues efficiently.

⁃ Sharing customer insights to support product and service improvements.

⁃ Maintaining high professionalism, customer focus, and full compliance with SLAs and internal standards.

⁃ Native Spanish speaker with strong knowledge of Portuguese and English.

⁃ Location: LATAM. 

⁃ 1–3 years of experience in customer support or back-office roles.

⁃ Proven experience in high-volume support (live chat, email, or phone).

⁃ Hands-on experience with trading platforms (CFDs, leverage, margin), payments, or KYC processes.

⁃ Excellent problem-solving skills with the ability to explain complex technical issues in a clear and simple manner.

⁃ Must have previous experience working with FX brokers or cryptocurrency exchanges.

⁃ Full remote work from any location in LATAM. 

⁃ 1 Competitive salary in USD.